Charlie's PC Repair

CareTech Home

Affordable technical support, monitoring, maintenance, and security for your home and family


Make CareTech YOUR IT Solution

Here at CareTech, we've learned that there are some things that every connected computer user needs in order to keep their computing experience safe and reliable. CareTech Home exists to provide you and your family with the right mix of tools and services to make the most of your technology and time--All in one place.

With one low, predictable, annual membership cost, you'll get all the features below.

Features

  • Technical Support for computers and connected peripherals (printers, scanners, routers, etc.)
  • Extended Support Hours
  • Managed Anti-Malware ($100 value per Device)
  • Managed updates for Windows and 3rd party apps ($50 value per Device)
  • Free Checkups ($100 value each time)
  • Reduced Rates on Other Services
  • Custom IT portal

FREE Technical Support

Over the years, we have helped thousands of people with their computer issues--and we love doing it! Because of our experience and knowledge, often we are able to solve problems in minutes that would take the user hours to figure out. If you're a CareTech Home member, just let us know when you call. We'll help you with your issue, wish you well and let you get back to what you were doing. No invoices to pay, or worrying about the cost--just solutions. We also support the peripherals connected to the computer, including your router and home network!

Examples

  • Help with troubleshooting error messages
  • Wireless network configuration
  • Software installation/removal
  • MS Office assistance (Word, Excel, PowerPoint)
  • Malware infections

Extended Support Hours

CareTech Home members are able to call 9am to 7pm 7 days/week 365 days/year (except for holidays)

(Our goal is to eventually offer 24/7 support but we aren't quite there yet.)


Managed Anti-Malware

For years now, we have promoted Emsisoft Anti-Malware for our enterprise and home clients and have been thrilled with the results. Recently, we partnered with Emsisoft to create CareTech Managed Security to combine knowledgeable technician oversight with the award-winning Emsisoft software. The result is security that does its job with fewer risks and inconveniences than any other security software out there. We are so confident in this service that we stand behind CareTech Managed Security with our virus free guarantee.

CareTech Managed Security is normally $100 per computer per year but we're including it in CareTech Home.

You get...

  • The best Anti-Malware software available (Emsisoft)
  • Monitoring and management by qualified CareTech technicians
  • Malware FREE guarantee*
*Does not include malware obtained by manually tampering with malware protection or deliberately allowing access to scammers/hackers.

Managed updates for Windows and 3rd party apps

One of the biggest things anyone can do to prevent security issues is to keep their operating system and programs up to date with the latest security patches. CareTech Home members don’t have to worry about this because all of those updates will happen automatically behind-the-scenes and if there’s a problem, a CareTech technician will get an alert and swoop in to save the day!

You get...

  • Automatic Updating of Common Vulnerable Applications
  • Windows Patch Management
  • Update Microsoft Office and other Microsoft applications
  • Updates Happen in the Background Without Interrupting Your Work/Play
  • We reduce unwanted software or toolbars by automatically unchecking any "Bloatware" or Tag-Along Options for You

Checkup and Maintenance Service

Each Supported Device is entitled to (2) Free In-Shop Checkup and Maintenance Services within the subscription period (1 year).

Service includes:...

  • RAM and hard drive diagnostics
  • Virus/malware scanning and removal
  • Audit of running processes and installed programs and removal of unwanted programs
  • Windows system cleanup
  • Windows Updates
  • Security updates for 3rd party software
  • System heat management analysis

During the Checkup and Maintenance Service, CareTech may become aware of deeper issues or problems that are outside the scope of this service. CareTech will explain and discuss their findings with the Supported User and/or Account Holder and may recommend additional service to be billed at the premier account discount rate

In-Shop Checkup and Maintenance Services are free for Supported Devices, but they are also mandatory. If a Supported Device has not had a checkup in the last six months and CareTech determines that a checkup service is an appropriate next step, CareTech will explain and discuss their findings with the Supported User and/or Account Holder and assist with scheduling a free Checkup and Maintenance Service.


Exclusive Discount Rates

There are some situations that are outside the scope of free support. Supported Users and Supported Devices get the following special rates on the following CareTech services:

  • Phone/Remote Desktop support: $100 $50/hr
  • On-Site Support: $120 $60/hr
  • In-Shop Repair: $80 $40/hr
  • Operating System (Re)install with drivers and updates: $70 $35

Custom IT portal

CareTech Home members get access to their very own IT portal. From this portal, they can view the status and history of all of their supported devices.

  • View and manage all supported devices from anywhere
  • Remote desktop access to all supported devices
  • Track support tickets and detected issues

Pricing

Minutes per month

Base Rate: $500 per year (or $50 per month)

Additional Devices Rate: $250 per month (or $25 per month)


Non-Member Cost

Technical Support:
6 hour(s) @ $100/hr = $600

Managed AntiMalware
1 device @ $100 each = $100

Managed updates for Windows and 3rd party apps
1 device @ $100 each = $100

Checkups
1 device 2x/yr @ 100 each = $200

$1000 Per Year

CareTech Home Subscription

Technical Support:
6 hour(s) @ $100/hr = INCLUDED

Managed AntiMalware:
1 device @ $100 each = INCLUDED

Managed updates for Windows and 3rd party apps:
1 device @ $100 each = INCLUDED

Checkups:
1 device 2x/yr @ 100 each = INCLUDED

$500 Per Year (Save $500)

1 Month

1 device

$50 + tax

+ $100 one-time setup

 

(That's $50 per device per month)

6 Months

1 device

$300 + tax

No setup fee

 

(That's $50 per device per month)

12 Months

1 device

$500 + tax

No setup fee

Two months FREE

(That's $41.67 per device per month)


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